1. Make a direct-dial call instead of collect

Collect calls only work from landlines, so the solution is to direct-dial the international number:

519-742-3556 (OTIP Travel Assistance / CanAssistance)

This can be done from:

• A cell phone
• A hotel phone
• A cruise ship cabin phone
• An internet/Wi-Fi calling app (if Wi-Fi calling is enabled)

Note: Direct-dial calls are always accepted by CanAssistance, even if they are not collect.

2. Enable Wi-Fi Calling (Very helpful on cruise ships)

If available:

1. Connect to Wi-Fi (ship, hotel, café, airport).
2. Turn on Wi-Fi Calling in phone settings.
3. Dial 519-742-3556 normally.

This bypasses cell networks entirely.

3. Use the Cruise Ship’s Phone System

Cruise ships often do not support collect calls, but they do allow direct international calls.

• Use the phone in your cabin or at Guest Services.
• Dial 519-742-3556 directly.
• Keep the receipt — OTIP may review communication expenses if medically necessary.

4. Try switching networks on your cell phone

If your phone won’t connect:

• Turn on international roaming.
• Manually choose another network under Mobile Networks.
• Try calling again directly.

5. If absolutely no call can be made at the time

If due to:

• No signal
• Cruise ship restrictions
• No access to phones
• Lost/damaged phone

…you are still able to get medical care.

Then:

Have someone back home call OTIP Travel Assistance within 48 hours

They can open a case on your behalf using your:

• Name
• Date of birth
• Policy information (RTIP)
• Location
• Nature of emergency

This ensures the claim is registered, instructions are given, and payment arrangements can start.